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Case Study 4- Tenet Technologies
Case Studies > Tenet Technologies
 
 





Client:
Tenet Technologies

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Company Main Objective: Implementation of software configuration management system

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Core Topic: Effective Software Configuration Management

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Key Issues: Support to implement and maintain the configuration management system

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Problem:
Version control was not effective:
1) Synchronization between multisited VOB 's was manual thus created problems.
2) No proper synchronization period defined
3) Lacked expertise in maintaining the local and multisite VOB' s.

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Objective:

Cost reduction
The main factor involved was the time - for the releases to the customer & for effective build management.


Quality
To increase the productivity considering the time factor for early releases and a thorough inclusion of the various teams located at various geographical locations.

Business relationship
To build a responsive system so that working out an easy procedure for any changes could do the updates to the customer by not jamming the system.

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Approach:

As the customer domain was telecom an effective change management system was a must as the frequency of changes was high and also an effective communication between teams in different geo locations working on the same project had to be established.

The main factor involved was a synchronization problem which was manual i.e. with respect to the data packets being communicated between the teams in the various geographical locations and the data packets were being lost while communicating i.e. the packets which were being sent from the source in which a few of them were missed out at the destination due to mismatch in synchronization and neither the source or the destination had the data packet for a particular time interval and that particular data packets was untraceable .

The measure taken was to create a multi site VOB with the Rational ClearCase multisite tool, thus creating a perfect synchronization between the source and the destination without any loss of data at any instance.

This multisite VOB creation made the work flow at ease and the interaction with the customer also became easy and the change management was effective.

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Differences:
The transformation for the problem was done from a previously used tool called CVS to CC because CC supported the feature they needed and the handholding was done for the entire transformation.

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Scope:
The Multisite implementation created an opening for their entire project.
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Results:

Cost Reduction:
The time being spent for the same application was reduced with utmost accuracy thus saved their cost for the same as extra man hours was reduced for the same.

Quality:
The customer was impressed by the methodology being adopted.

Business Relationship
The next contract for an addition for the same project was also bagged.

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Critical Success Factors:

Transition
The key performance indicator during transition was knowledge acquisition as the total system thus enabling to increase efficiency .

Post Transition
The methodology inscribed for synchronization was perfectly being followed with ease and the support factor also was minimized later on.

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Bottom Line:
The total project was implemented successfully with inclusion of the methodology and the problem of change management and synchronization got eliminated.

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